AI chatbot that improved CX
and drove repeat revenue
Omovera designed an AI-powered chatbot that resolved customer issues end-to-end, improved satisfaction, and converted service conversations into repeat and relevant purchases.
Business outcomes
The chatbot wasn’t built as a support tool alone—it became a revenue-aware CX system.
Customer satisfaction
Faster responses, accurate intent understanding, and fewer handoffs led to measurable CSAT improvement.
Support efficiency
Majority of queries resolved without human agents, freeing teams to handle complex cases.
Revenue uplift
Context-aware recommendations during conversations increased repeat purchases and basket size.
Before vs after
Before
- • High volume of repetitive support tickets
- • Slow response times during peak demand
- • Support conversations disconnected from sales
- • Limited insight into customer intent
After
- • Automated resolution of common issues
- • Faster, consistent customer responses
- • Intelligent product recommendations in-chat
- • Unified view of customer intent & behavior
What we built
A production-ready AI chatbot designed as a CX and revenue system—not a scripted bot.
Customer intent intelligence
- • Order issues, delivery, returns, payments
- • Product discovery & comparison
- • Complaint and escalation detection
Context-aware recommendations
- • Based on browsing & purchase history
- • In-conversation cross-sell & upsell
- • Guardrails to avoid spammy suggestions
Human handoff & escalation
- • Confidence-based routing
- • Context preserved for agents
- • Faster resolution of edge cases
Analytics & learning loop
- • Intent accuracy & resolution rates
- • CSAT & conversion tracking
- • Continuous improvement playbooks
Want to turn customer conversations into growth?
We design AI systems that improve CX and revenue—without compromising brand trust or control.
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